From 1st January 2019
5 year warranty for all radio equipment
imported and distributed in Europe by CSY & SON.
CSY & SON, YAESU's Official Service Centre, offers a direct service for all YAESU equipment, and is able to support interventions on all categories of equipment, HF/VHF/UHF, portable, vehicular and base radios.
Customers who purchase from CSY & SON or its authorized dealers, benefit from a 5-year warranty on YAESU radio equipment of all categories and some exclusive advantages.
Register your new transceiver on the website www.csyeson.com, enter your data and information required, at the end of the procedure you will receive an email confirming your registration that will automatically enable you for free for the following benefits:
- 5-Year Warranty on all transceivers, instead of 3 years.
- Discount of 10% on all repairs for out-of-warranty YAESU products.
- Technical assistance with priority route with reduced service time.
Our laboratory is in direct connection with YAESU for the solution of the most complex problems, it is also equipped with certified and technologically advanced instrumentation, as well as testers dedicated exclusively to YAESU products. The speed in the execution of interventions is possible thanks to the acquisition of spare parts from our spare parts warehouse in Azzio, Via Guglielmo Marconi 7, where more than 25,000 YAESU spare parts codes are available and there is also a direct fortnightly procurement with YAESU Japan that guarantees the timeliness in the acquisition of spare parts not available in the company.
The receipt of your package is followed by a person responsible for verifying the integrity of the product received, the presence of the acceptance form with its attachments (a necessary condition for proceeding with the intervention), the verification and correspondence of what is sent with what is stated in the acceptance form, the creation of a barcode that will follow and track each step of your radio in the process of assistance. After these steps your radio is ready to enter our laboratory, not before sending you an email confirming receipt of the package and inclusion in the repair program.
Once the shift for the intervention is reached, a pre-check is carried out in which the general conditions of the radio are verified and the data provided by the Customer are compared, for this reason we always recommend to write as much information as possible on the fault and to indicate when it is possible the cause or the wrong way of use that may have caused it.
The technician responsible for the process will classify the intervention and proceed with the solution of the problem and the certification of the intervention itself, according to the precise rules issued by the parent company.
In case anomalies are detected, precisely:
- The radio is no longer under warranty.
- The service to be performed is not covered by the warranty.
- The information received does not correspond to the actual situation of the transceiver.
CSY & SON will proceed in one of the following ways:
The radio is no longer under warranty.
If the radio received is no longer covered by warranty because expired, during this phase we will analyze the fault and if the cost exceeds 100 euros we will communicate to the customer the estimate for repair, the cost of verification to be able to draw up the estimate is 30.00 euros and will be billed only if the customer decides not to proceed. The intervention is then postponed and will be rescheduled pending the decision of the customer.
The work to be performed is not covered by the warranty
If the warranty is forfeited for the reasons stated in the Yaesu Limited Warranty, the intervention will be suspended, the customer will be notified immediately and will proceed as in the previous point, unless otherwise agreed with the customer.
The information received does not correspond to the actual situation of the transceiver
Sometimes it may happen that the radio received does not present the defects declared by the Customer. In this case, our technical manager will contact the customer to discuss with him, if it is determined that the cause of the problem is due to technical factors external to the radio, such as problems with the system or other.
Service on request
The customer has the possibility to request, for a fee, a check-out service (functional verification test) that certifies the proper functioning of the radio, this service provides a thorough test in RX and TX of the radio with a certificate that reports the values of operation in each mode and band. The cost of this service is euro 60.00 including VAT to which are added the shipping costs.
LIMITED WARRANTY TERMS
CSY & SON SRL, the YAESU Authorized European Distributor, shall offer to extend the Limited Warranty of Yaesu Musen Co., Ltd. to 5 years only for the products imported and distributed by CSY & SON SRL.
CSY & SON SRL undertakes to comply with the same terms and conditions of the Limited Warranty Policy of Yaesu Musen Co., Ltd. for the fourth and fifth year following the date of purchase by the original purchaser.
The 5-year Limited Warranty offered by CSY & SON SRL applies to all countries in the European continent specifically for all YAESU CE marked products that have been imported and distributed by CSY & SON SRL.
CSY & SON's Warranty Service Procedure
The Official YAESU CSY & SON Service Centre operates throughout Europe. You can send or deliver your YAESU equipment by filling in the full repair acceptance form available at www.csyeson.it, in the "YAESU Technical Assistance" section. In addition to a copy of the acceptance form, a copy of the purchase receipt issued by the YAESU Dealer or Distributor must be attached.
In case of shipping, the radio should be sent at your own expense and expense to the following address:
CSY & SON SRL
Via Guglielmo Marconi, 7
21030 Azzio (VA) - ITALY
Tel. +39 0332 631 331
CSY & SON will return the repaired product to the original purchaser free of charge.
For those who purchase a radio from CSY & SON SRL or its Authorized Dealers, from January 1, 2019, upon registration at www.csyeson.com, after registration and confirmed, will benefit from a free extension by CSY & SON of its warranty on the radio purchased for another 2 years, thus increasing the warranty from 3 to 5 years.